Right of withdrawal
I NFORMATION
The Right of Withdrawal consists in the possibility for the consumer to withdraw, within fourteen working days, from any purchase made remotely and receive a full refund of the expense incurred for the purchase without any penalty, just as provided for in Legislative Decree 185 of 22/05/99 which obviously also includes purchases made via the Internet. The only expenses not reimbursed will be those of shipping, which are excluded from the discipline referred to in decree law 185/99.
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in the following. To exercise this right, the Customer must send a communication to Azienda Agricola Alberto Giambone within 14 days from the date of receipt of the products.
After making the purchase, if you want to exercise the right of withdrawal, you need to proceed in the following way: Within 14 days of receipt of the goods, send a registered letter with acknowledgment of receipt to:
Az. Agr. Alberto Giambone
via del Castello 11 / a
28070 Vignarello (NO)
1. Anticipate the communication via e-mail to agricolagiambone@gmail.com
2. Azienda Agricola Alberto Giambone after the verification of the integrity of all the components of the product and the related accompanying elements, will proceed with the refund of the amount paid EXCEPT shipping costs, the refund will be made within 14 days of the above checks . The law applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the purchased Product.
The right of withdrawal is totally lost if the returned product is not intact, that is:
1. Lack of original packaging.
2. Absence of integral elements of the product.
3. Damage to the product for reasons other than transport.
The right of withdrawal does not apply to the supply of food which, by its nature, cannot be returned or is liable to deteriorate or expire rapidly.
The right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:
- order of products by a non-consumer customer and / or who requires an invoice
- order of products made to measure or clearly personalized;
- order of products that are likely to deteriorate or expire rapidly;
- order of sealed products that have been opened after delivery.
Made
Azienda Agricola Alberto Giambone intends to provide Customers with the possibility of replacing the Products purchased through the Site. The Customer who is not fully satisfied must keep all the documentation relating to the delivery and the Product itself in its original packaging and contact Azienda Agricola Alberto Giambone, by sending an email to agricolagiambone@gmail.com
Defects of conformity
In case of lack of conformity of Products sold by Azienda Agricola Alberto Giambone, the Customer must immediately contact the email address agricolagiambone@gmail.com
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a suitable reduction in the price or to terminate the contract. The Customer loses these rights if he does not report the lack of conformity to Azienda Agricola Alberto Giambone within two months from the date on which he discovered the defect.